You can find full versions of ABRSM's policies available here for ease of reference.
Late Entry Policy
Our policy relating to late exam entries (effective from January 2013).
Customer Service Statement
This customer service statement provides an overview of our exam services. It sets out our aims, our undertakings to you, the customer, and our performance targets.
Safeguarding & Child Protection Policy
Our child protection policy and procedure materials were drawn up specifically for ABRSM with the assistance and advice of the NSPCC and conform to current child protection legislation and guidance.
Special Consideration Policy
Special consideration is given in line with the circumstances and processes described in this policy to candidates who suffer temporary illness, injury or indisposition, or adverse circumstances at or near the time of the assessment.
Withdrawals, Non-Attendance and Fee Refund Policy
A candidate who is withdrawn from an exam or who does not attend may be eligible for a partial refund, under certain circumstances.
Practical Exam Appointment Guidance
We allocate exam appointments on the basis of providing convenient appointments to as many candidates as possible while scheduling examiners’ time efficiently.
Equal Opportunities Statement
ABRSM is committed to providing equality of opportunity and treatment for all.
ABRSM is fully committed to respecting your privacy and to protecting any personal information you provide to us. We make every effort to ensure that all information that you provide to us is protected.