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For exams from January 2020 (for earlier exams please download guidelines here)

Every ABRSM examiner aims to provide each candidate with a welcoming and positive exam experience. From the first day of an examiner’s training they are introduced to the maxim “I’ll do my best to help you do your best”, and this principle underpins the ABRSM examining approach.

We invest significantly in the training and ongoing monitoring of examiners, to ensure a friendly manner, together with efficient delivery and accurate marking of exams. We hope that candidates and applicants will have no cause to complain about the quality of our exam service or the results which they receive, however we acknowledge that there may be rare occasions when this is not the case. Our Quality Assurance team is here to help with any examining-related concerns, including result reviews, where required.

An audio recording of every exam is made using bespoke software on the examiner’s ABRSM iPad. The iPad automatically initiates each recording, which cannot be accessed by the examiner, and which is submitted digitally to ABRSM, together with the corresponding comments and marks.

The ABRSM Quality Assurance team has access to the audio recordings, making it possible to investigate any exam-related concerns which may have arisen on the exam day, and to offer a Results Review process. If in the unlikely event that you do have any concerns about exam delivery or results, please ensure that you follow the Guidelines provided in the ‘Policies’ section below, as all concerns must be communicated by using the online form provided. If you have any enquiries about how to submit concerns, please email [email protected] or call 020 7467 8285.

Exam feedback policies 

Read our guidelines for exam delivery concerns, results review and mark form feedback.

Read our appeal and feedback guidelines for DipABRSM, LRSM and FRSM exams.

Request a re-mark for a Music Theory exam.

Reasonable adjustments and special consideration appeals

We do all we can to ensure that candidates are provided with appropriate access arrangements and special considerations where they meet the requirements set out in our policies, so that exams taken are the most accurate reflection of their skills, knowledge and understanding.

If, however, you are unsatisfied with the outcome of an application for access arrangements or special consideration, then you can appeal this decision. Appeals must be received in writing within 14 days of receipt of the decision stating the grounds for your appeal and providing any supporting evidence. Appeals should be submitted using the contact form below and any supplementary evidence should be sent to [email protected].

The appeal will be reviewed by a senior colleague who was not involved in the original decision. As part of the appeal, ABRSM will review all available evidence, including the information submitted by you. You should expect to receive an outcome within three weeks of submitting the appeal.

Malpractice and maladministration appeals

The integrity of the examinations we conduct and the qualifications we award is paramount. We therefore take any form of malpractice very seriously. We will issue penalties or sanctions where appropriate. 

If, however, you wish to appeal a malpractice penalty or sanction, you can appeal this decision. Appeals must be submitted in writing within 14 days of receipt of the decision, stating the grounds for your appeal and providing any supporting evidence. Appeals should be submitted using the contact form below and any supplementary evidence sent to [email protected].

The appeal will be reviewed by a senior colleague who was not involved in the original decision. As part of the appeal, ABRSM will review all available evidence, including the information submitted by you. You should expect to receive an outcome within three weeks of submitting the appeal.

Positive feedback

We love to hear about your positive exam day experiences. We pass on your feedback to examiners, stewards and invigilators wherever possible. Please let us know about anything they did that made a positive difference on your exam day.

For all types of feedback listed above, please complete the form below.

250 word limit

How we use your information

ABRSM and ABRSM Publishing will use the personal information that you provide in accordance with applicable data protection laws and our privacy policy (see abrsm.org/privacypolicy). We will process your personal information to carry out our obligations under any contract between you and us, and where otherwise reasonably necessary for our purposes. ABRSM is registered as a data controller with the UK Information Commissioner’s Office under registration number Z6618494. ABRSM Publishing is registered as a data controller with the UK Information Commissioner’s Office under registration number Z6329415.

When to expect your results

Visit our section on results and certificates.

On-the-day concerns

If you have any concerns arising on the day of your exam, please contact us within seven days of the exam taking place. This will help us to investigate the matter before results are issued.

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