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Cancellations and amendments

If you know in advance that a candidate can't make their practical exam appointment, you can log in to look for an alternative slot and change their appointment. You can do this up to 48 hours before the exam date. If it is less than 48 hours before the exam date, any cancellation will be subject to our Withdrawals, Non-attendance and Fee Refund Policy.

We cannot offer alternative dates for Music Theory exams. Please see our Withdrawals, Non-attendance and Fee Refund Policy.

For practical and Music Theory exams at Public Venues and Music Theory exams at Private Visits, if you cancel an exam during the booking period or within 14 days of the date when the exam booking was made, we will automatically refund the fee. For practical exams at Private Visits, if you can cancel an exam more than 28 days before the visit start date we will automatically refund the fee. All other cancellations are be subject to our Withdrawals, Non-attendance and Fee Refund Policy.

To cancel an exam, log in and click ‘Booking details’ to view the relevant booking. You will see a list of candidates/exams with a bin icon at the end of each line. Click on the relevant bin icon to cancel a candidate’s exam.

You cannot amend candidate details once you have booked and paid for their exam on the online service. However, if the booking period is still open you can log in, cancel the candidate's exam, and then re-book with the correct details. If you cancel an exam during the booking period you will receive an automatic refund. If the booking period is closed you will need to contact us about the amendments.

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