Refunds for instrumental and singing exams up to 31 July 2022

To support anyone affected by COVID restrictions, for all instrumental and singing exams in all countries, any absent candidate will automatically receive a full refund. This includes digital Performance Grade and ARSM exams where the candidate has been unable to record and upload their video.

You do not need to contact us to request a refund. However, it will help us if you can log in to your account and cancel the exam.

Please note this policy does not include Grade 1 to 5 online Music Theory exams.

  • For exams at Public Venues, we will issue refunds within one month of the end of the exam session (not the exam date).
  • For Private Visits we will issue refunds by the end of the month following the month of the visit date.
  • For digital Performance Grades and ARSM diplomas we will issue refunds within one month of the end of the exam session (not the exam date).
  • For Diploma exams we will issue refunds within one month of the end of the exam session.

Policy for withdrawals, non-attendance and fee refunds

If a candidate withdraws from an exam or doesn't attend, or doesn’t upload a video or start their online Music Theory exam, the person who booked the exam (the applicant) is responsible for cancelling the exam through their online account and/or in writing via email. We return exam fees to the applicant or organisation that made the payment.

How to cancel an exam booked through our online service

Private Visits, Public Venue and digital exams (Performance Grades, digital ARSM diplomas and online Music Theory exams)

The exam applicant can cancel an exam up to three days before the exam date or before the booking expires (28 days following the date of booking for digital and online exams). To cancel an exam:

1) Log in to your account, locate the relevant booking and click ‘Booking Details’. Click the bin icon to the right of the candidate information to cancel the exam.

2) If the cancellation qualifies for a refund in accordance with our Withdrawals, Non-attendance and Fee Refund Policy, see below for information about making a claim.

How to cancel an exam booked using an entry form

Choral Singing and Ensemble exams and DipABRSM, LRSM and FRSM diplomas

The exam applicant can cancel an exam by emailing [email protected] If the cancellation qualifies for a refund in accordance with our Withdrawals, Non-attendance and Fee Refund Policy, see below for information about making a claim.

When booking an exam at a Public Venue or a digital exam (Performance Grades, digital ARSM, and online Music Theory), you can cancel within 14 days of the date of booking (the consumer and cancellation rights’ ‘cooling-off period’). For digital Performance Grade and ARSM exams this must also be before the exam video has been submitted.Cancellations during the 14-day cooling-off period must be made by the applicant through our online service and payment will be refunded back to the original payment card. Applicants will receive a credit confirmation by email. For exams booked via paper application, cancellations must be received in writing via email to [email protected]

If a booking is cancelled and/or expires (28 days after the date of booking for digital and online exams) outside the ‘cooling-off period’ ABRSM we will not offer any refund other than in the circumstances specified in paragraphs f, g, h or i of our Withdrawals, Non-attendance and Fee Refund Policy. In this instance the applicant must notify ABRSM in writing at [email protected] as soon as possible and no later than the day of the exam.

Refunds for deferred payment for Public Venue and digital exams

For accounts authorised to use the ‘submit and pay later’ option for Public Venue exam bookings, the applicant will be able to cancel a booking up until the day the booking period closes. Cancellations during this period must be made by the applicant using the online exam service.

When booking an exam at a Private Visit, either as the Visit Organiser or as a Permitted Applicant, the booking may be cancelled up to 28 days before (and not including) the first day of the Private Visit and receive a full refund. Cancellations made during this period must be made by the applicant using the online exam service. For payments made at the time of entry, refunds will be issued back to the payment card and applicants will receive a credit confirmation by email. For exams booked via paper application, cancellations must be received in writing via email to [email protected].

If a booking is cancelled less than 28 days before (and not including) the first day of the Private Visit, ABRSM will not offer any refund of the exam fee for the cancelled exam other than in the circumstances specified in paragraphs f, g, h or i of our Withdrawals, Non-attendance and Fee Refund Policy. In this instance the applicant must notify ABRSM in writing at [email protected] as soon as possible and no later than the day of the exam.

Late Booking at a Private Visit: For an exam booked during the late booking period, after the 28 day deadline, as detailed above, and up to three days before the exam day, the exam fee is only eligible for a refund in the circumstances specified in paragraphs f, g, h or i of our Withdrawals, Non-attendance and Fee Refund Policy. In this instance the applicant must notify ABRSM in writing at [email protected] as soon as possible and no later than the day of the exam.

A candidate who's withdrawn from an exam or doesn’t attend, may be eligible for a partial refund, but only under the circumstances specified in paragraphs f, g, h or i of our Withdrawals, Non-attendance and Fee Refund Policy. The applicant must notify ABRSM in writing at [email protected] as soon as possible and no later than the day of the exam. Notice given only to an examiner, honorary local representative, steward or invigilator isn't sufficient to qualify for a refund.

A candidate who's withdrawn from an exam may be re-entered in the next exam session. In such cases, a new booking and full payment must be made as entry details/payment cannot be transferred from one period to the next.

Special terms for non-attendance due to COVID

Refunds for exams up to 31 December 2022

To support anyone affected by COVID restrictions, for all face-to-face instrumental and singing or Grade 6 to 8 Music Theory exams, any absent candidate will automatically receive a full refund. This applies worldwide.

You do not need to contact us to request a refund. However, it will help us if you log in to your account and cancel the exam.

Please note this policy does not include Grade 1 to 5 online Music Theory, digital Performance Grades or digital ARSM exams.

  • For exams at Public Venues, we will issue refunds within one month of the end of the exam session (not the exam date).
  • For Private Visits we will issue refunds by the end of the month following the month of the visit date.
  • For Diploma exams we will issue refunds within one month of the end of the exam session.

Exam type

Exam session

Refunds will be received by

Performance Grades

December

end of January

Performance Grades

January

end of February

Performance Grades

February 

end of March

Performance Grades

March

end of April

Performance Grades

April

end of May

Performance Grades

May

end of June

Performance Grades

June

end of July

Performance Grades

July

end of August

Practical exams in Public Venues

November-December

end of January

Practical exams in Public Venues

February

end of March

Practical exams in Public Venues

March-April

end of May

Practical exams in Public Venues

May

end of June

Practical exams in Public Venues

June-July

end of August

Jazz

November-December

end of January

Jazz

March-April

end of May

Jazz

June-July

end of August

Diplomas

December

end of January

Diplomas

July

end of August


Updated August 2022

Contact details

ABRSM
4 London Wall Place
London
EC2Y 5AU

Contact us

Opening hours: 9:00am – 5.00pm (Mon-Fri)

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