COVID-19: update for our UK and Ireland Session 1 exams (2 March – 4 April)

We are closely monitoring the spread of the COVID-19 virus and assessing its impact on our ability to provide exams to our customers.

Based on the information and advice available we are going ahead with our UK and Ireland Session 1 exams (Practical and Theory) as planned.

As this is a developing situation, we will continue to assess the most up to date advice from the UK Government and Public Health England and its impact on our exams.

We will publish further updates on our website and, if we have to cancel exams, we will inform affected customers. Our Withdrawals, Non-attendance and Fee Refund Policy will apply to these cancellations.

Practical exam appointments at Public Venues

Practical exams at Public Venues take place on dates in our main exam sessions, usually between 9.00am and 5.35pm. During the booking period you can choose exam dates and venues from a list of available options before booking and paying for your exams.

Once the booking period has closed and we have finalised the timetables, we will email applicants, and candidates (parents/carers) who have an account, to let them know they can log in to view their confirmed exam appointments including the time. Once appointments are confirmed, you can log in to your account at any time to view your exam bookings and check date, time and venue information.

Changing practical exam appointments at Public Venues

Once appointment times have been confirmed applicants, and candidates (parents/carers) with an account, can log in to their account to change an appointment. We are unable to reschedule appointments by phone or email.

You can change an appointment up to 48 hours before the exam date. You will only be able to view alternative appointment slots that are more than 48 hours ahead and that are equal to or longer than the length of your exam. For example, if your exam appointment is 15 minutes long, you will only be able to see alternative appointments of 15 minutes or more. Once you’ve found a suitable alternative appointment, you can move the candidate into the new slot.

Please note, you can only reschedule one exam at a time and we are unable to transfer access arrangements to a rescheduled appointment. If a candidate has access arrangements booked, please consider this carefully before changing their appointment.

To read our rescheduling FAQs click here.

Alternative practical appointments at Public Venues are offered subject to availability. Candidates with Public Venue appointments are not allowed to transfer an exam to a Private Visit. If the Public Venue booking period is open, a Private Visit appointment can be cancelled, subject to our Withdrawals, Non-Attendance and Fee Refund Policy, and a new booking made at the Public Venue.

Practical exam appointments at Private Visits

The Visit Organiser and any Permitted Applicants can book exams at a Private Visit up to 28 days before the chosen start date. If you meet our requirements for organising a Private Visit, we will automatically confirm the Private Visit once booking has closed. We will email the Visit Organiser, and any Permitted Applicants and candidates (parents/carers) who have an account, to let them know they can log in to view their appointments.

At this point, the Visit Organiser can rearrange their exam timetable online. They can make changes to the timetable up to 48 hours before the Private Visit start date. It is the responsibility of the Visit Organiser to contact their candidates and any Permitted Applicants to let them know the finalised exam times.

Music Theory exams at Public Venues and Private Visits

Music Theory exams take place on set dates and times within our main exam sessions. For exams at Public Venues, you can view and select your venue at the time of booking and paying for exams. For Private Visits, the exams will take place at the Visit Organiser’s pre-approved venue.

Once the booking period has closed we will email the Visit Organiser, any Permitted Applicants and candidates (parents/carers) who have an account, to let them know they can log in and view their confirmed exam details.

How to reschedule a Public Venue practical exam

Our new online service

From booking exams to receiving results, find out what’s new for 2020.

How to reschedule a practical Public Venue exam

Once exam appointments have been confirmed applicants, and candidates (parents/carers) with an account, can log in and search for alternative appointments. You can change an appointment up to 48 hours before the exam date. This new online service replaces the previous phone and email rescheduling service.

  • Log in and click ‘Booking details’ to view the relevant booking.
  • You’ll see a list of candidates/exams with a clock icon at the end of each line.
  • Click on the relevant clock icon to search for an alternative appointment.
  • You’ll only see appointment slots that are more than 48 hours ahead and that are equal to or longer than the length of the exam.
  • Once you’ve found a suitable alternative appointment, you can select it for the candidate.
Candidate accounts

Candidates with an account can log in to view their confirmed exam appointments and change practical appointments at Public Venues. Candidates can register and create their own account or parents/carers can do this on their behalf. The account must be registered in the candidate’s name. Find out more about candidate accounts.

Changing dates for Private Visits

Once we have confirmed a Private Visit, there will be a minimum charge of £300 per full day or £200 per half day to change the date(s). This covers part of the cost of paying the original examiner and searching for and booking a replacement examiner. We can only accept requests to change Private Visit dates from the Visit Organiser.

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