COVID-19 update – 20 March

In line with government guidance, our office is now closed and all staff are working from home. We will continue to administer Music Medals, but the closure of our office will have an impact on the service we can offer.

• We will process and confirm results as usual, but we will not be able to send certificates and medals until our office reopens. This applies to results confirmed from 16 March onwards. We are very sorry for the disappointment this may cause your candidates.
• You can still submit online video submissions but please do not send anything to us in the post.
• If you are a teacher, we advise you to download option tests as soon as you can. If they expire before you complete the assessment, email us at [email protected] providing submission numbers and candidate names. We will change the status so that they are valid again.
• Token numbers are valid for one year from the date of purchase. If you are unable to use the token in time due to COVID-19 please get in touch.

If you have any questions, please email us at [email protected].