Piano Practice Partner support
This page provides dedicated guidance and technical support for Piano Practice Partner users, including a simple guide to operating the app and answers to frequently asked questions.
If you have any specific questions that are not included here, please get in touch using the contact form at the bottom of the page, ensuring you include all of the details requested.
If you have not yet downloaded Piano Practice Partner and would like to find out more about the tool, please return to the main page.
Select the Help option within the Piano Practice Partner menu to view descriptions of its main functions. Further details about each feature of the app are given below:
Tap on the text in the header to choose a piece to practise.
Tell Piano Practice Partner which hand(s) to play by switching either of them on or off.
Turn on the guide for help with staying in time if there are long rests or difficult tempo changes in the piece.
Use the playback button to play and pause Piano Practice Partner.
Press stop to reset playback to the beginning of the piece.
Set a loop to practise a specific section repeatedly.
Open Speedshifter for more playback controls to:
- switch speed-shifting on or off
- set the tempo of speed-shifted playback
Why is there no option to switch on the guide for some recordings?
A guide has been provided where there is a long rest in one or both hands, or where there is a difficult change in tempo. Some pieces do not feature either of these so do not have a guide option.
I’ve lost access to my in-app purchased pieces. What do I do?
If you change your device or delete the app, you may find that your purchased pieces don’t appear in the app. You can restore these by going to Menu>Your Pieces>Restore your pieces. Please note that you must be signed in to your device with the Apple ID or Google Play account you used to purchase the pieces with.
The playback skips/jumps on my Android device? Why is this?
The Android version is available for any device running version 3.0 (Honeycomb) or above, but due to the intensive real-time audio processing used in Piano Practice Partner performance may not be optimal on older or less powerful devices.
When you run Piano Practice Partner, ABRSM gathers anonymous usage statistics such as session length, country, user profile and device type. This is done using Flurry, an analytics toolset. The data ABRSM receives from Flurry does not allow us to identify you personally.
ABRSM uses data gathered through Flurry to benchmark the usage of the application. This means that we regularly look at these statistics to evaluate our products and inform development. Note that we do not track your unique device identifier (UDID) or other personal information through Flurry – this data is anonymous.
If you require technical support with Piano Practice Partner please refer to the FAQs above first to check whether your query is answered under this section. If you still require assistance with a problem, or if you have any suggestions for improvements or developments, please contact our Piano Practice Partner support team by completing the following form.