System updates: Friday 28 February to Sunday 1 March

We plan to make some important updates to our online systems later this week. As a result, our online service will not be available on Friday 28 February, Saturday 29 February and Sunday 1 March. We realise that this may affect your preparations this week, which is why we are giving you as much notice as possible. We apologise for any inconvenience this may cause.

How does this affect me?

Private Visits taking place next week – If you have organised a Private Visit you can usually make changes to your exam timetable up to 48 hours (two full days) before the start date of your exams. However, for Private Visits starting on Monday 2 March, Tuesday 3 March or Wednesday 4 March, you will need to make all timetable changes by the end of Thursday 27 February.  You will not be able to make any changes on Friday or over the weekend.

Private Visits starting on Friday 27 March or Saturday 28 March – If you are booking exams at a Private Visit you can usually continue to add candidates up to 28 days before the start date of the exams. However, for Private Visits starting on 27 or 28 March, you will need to add all candidates by the end of Thursday 27 February. You will not be able to add any candidates on Friday or over the weekend.

Public Venue practical exams taking place next week – If you have exams booked on Monday 2 March, Tuesday 3 March or Wednesday 4 March, the last day you can log in to reschedule an appointment is Thursday 27 February. Please also make sure that you have checked exam times and venue information by the end of Thursday 27 February as you will not be able to do this on Friday or over the weekend.

We’re here to help

If you have any questions about your exam booking, please contact our Customer Communications Team. We’re here to help from Monday to Friday, 8.30am to 5.30pm, on 020 7363 5400 or at [email protected]. Please note we will not have access to your exam information on Friday due to the system updates taking place.

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