Piano Performance Grades: We have extended the overlap for the 2019 & 2020 syllabus until 30 April 2022. Find out more.

Contact us

Forthcoming exams - self service

The following services are available through your ABRSM account. We are unable to help with these directly by phone or email.

  • Viewing your confirmed exam details
  • Making late bookings for instrumental and singing exams (face-to-face and digital), subject to availability
  • Rescheduling an instrumental or singing exam (face-to-face and digital) within the current exam session, up to 48 hours before the exam date, subject to availability. You cannot transfer exams to a future session
  • Checking availability for late bookings and rescheduling.

How to contact us

Please read the information here before contacting us.  If you cannot find what you need, contact us using the form below.

Online Music Theory

For technical assistance, contact PSI customer support. Phone numbers are available under Customer Support and Technical Enquiries on our Guidelines page.

Performance Grades

Check our Performance Grade pages for guidelinessyllabuses, helpful videos and our How to Hub giving an exam checklist. We also have a guide to booking your exam.

Refunds for exams until 31 December 2021

In response to the current Covid situation, we will automatically refund the full fee for any absent candidate. You do not need to contact us to request a refund. See our Cancellations page.

Exam dates and booking periods

See our Dates and Fees page.

For the following enquiries, please use the contact form below:

  • Amendments to an exam booking such as name, date of birth, or instrument
  • Results and certificates
  • Fees and refunds
  • Syllabus questions and what happens in the exam

What we do with your information

ABRSM and ABRSM Publishing will use the personal information that you provide in accordance with applicable data protection laws and our privacy policy (see abrsm.org/privacypolicy). We will process your personal information to carry out our obligations under any contract between you and us, and where otherwise reasonably necessary for our purposes. ABRSM is registered as a data controller with the UK Information Commissioner’s Office under registration number Z6618494. ABRSM Publishing is registered as a data controller with the UK Information Commissioner’s Office under registration number Z6329415.

Please only press the 'Submit' button once, there may be a brief delay before your message is sent.

Customer service team

Our customer service team is available Monday to Friday: 9.00am – 5.00pm (BST).

Our top priority is to support customers who are booking or taking exams. It will help us to respond more quickly if you contact us by phone for more urgent enquiries and send us an email for anything else.

Our telephone lines are open Monday to Friday: 9.00am to 1.00pm (BST).

Telephone : +44 (0)20 7636 5400

Our London office

4 London Wall Place

We are based in Salters’ Hall and the entrance is on Fore Street.

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